fb788 Privacy Policy

fb788 ("we", "our", or "platform") is a safe and reliable online casino and sports betting platform operated for players in Bangladesh. This privacy policy explains how fb788 collects your personal information, how that information is used and stored, and what steps we take to protect your privacy.

By using the fb788 website or application, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully in full before registering an account.

This privacy policy applies to the following individuals:

• All active users registered on the fb788 platform;
• Any person who visits our website;
• Those who use our services to play games or place bets;
• Those who contact our customer support team.

fb788 collects various types of information in order to provide its services. This information may be collected directly from you or gathered automatically.

2.1 Information You Provide

We collect the following information when you register an account and use our services:

• Full name and date of birth (for age verification);
• Valid email address;
• User-selected password (stored in encrypted form);
• Current address and nationality;
• National ID or passport number (when identity verification is required);
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number);
• Any messages or communications sent to customer support.

2.2 Automatically Collected Information

When you use the fb788 platform, certain information is collected automatically:

• IP address and device type;
• Browser type and version;
• Activity history on the platform and login times;
• Game play history and betting records;
• Transaction history and financial activity;
• Information collected through cookies and similar tracking technologies.

2.3 Documents for Identity Verification

To ensure international security standards and protection, fb788 may request the following documents when necessary:

• Scan or photo of National ID (NID) or passport;
• Proof of address documents (bank statement or utility bill);
• Relevant documents for payment method verification.

fb788 uses your personal information only for legitimate and necessary purposes. The main purposes for which we use your information are described in detail below:

3.1 Account Management and Service Delivery

• Creating, managing, and maintaining user accounts;
• Processing transactions — completing deposits and withdrawals;
• Providing gaming services and confirming results;
• Verifying identity and age (services are available only to those aged 21 and above).

3.2 Security and Fraud Prevention

• Preventing illegal activity, fraud, and money laundering;
• Detecting and blocking unauthorized access to accounts;
• Monitoring and improving platform security measures.

3.3 Customer Support

• Providing support in Bengali via 24/7 live chat and email;
• Resolving complaints and issues;
• Sending necessary notices and updates.

3.4 Service Improvement

• Improving platform performance and user experience;
• Planning the addition of new games and services;
• Enhancing service quality through analysis and research.

fb788 applies the highest industry-standard technical and organizational measures to ensure the security of your information.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption technology — all data transmissions are encrypted;
• Passwords are always stored in hashed and salted form — no one can view them directly;
• Regular security audits and penetration testing;
• Firewalls and intrusion detection systems are active.

4.2 Data Retention Period

How long your information is retained depends on the type of information and applicable regulations:

• Active account data: for as long as the account remains active;
• Closed account data: for a minimum of five years from the date of closure (as required by legal obligation);
• Financial transaction records: for the period specified under applicable law.

4.3 Response to a Data Breach

In the event of any unexpected data security breach, fb788 will act promptly and notify affected users as quickly as possible. We always handle such situations with full transparency.

fb788 never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers to keep our services running smoothly, such as:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and banking institutions);
• Identity verification service providers;
• Technical infrastructure and hosting providers.

These partners are permitted to use information only for specified purposes, and strict confidentiality agreements are in place with them.

5.2 Legal Obligations

In the following circumstances, we may be required to provide information to legal authorities:

• In compliance with a court order or valid legal process;
• In response to a lawful request from a government or regulatory authority;
• To assist in investigations into fraud, money laundering, or criminal activity.

5.3 Business Transfers

If any change occurs to fb788's business structure (such as a merger or acquisition), user information may be transferred. In such cases, we will provide advance notice and the information will remain protected under this privacy policy.

The fb788 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the website — login sessions, security, and payment processing;
• Functional cookies: To remember your preferences and language settings;
• Analytical cookies: To collect anonymous usage data for understanding platform performance.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent some platform features from working correctly. We do not use tracking cookies from third-party advertising networks.

fb788 users have the following rights regarding their personal information:

• Right to access: You may request to know what information we hold about you;
• Right to correction: You may request a correction if any of your information is inaccurate;
• Right to erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it);
• Right to portability: You may request a copy of your information;
• Right to restrict processing: In certain cases, you may request that processing of your information be restricted;
• Right to object: You may object to your information being used for specific purposes.

To exercise these rights, please email [email protected] or contact us via 24/7 live chat. We will respond to your request within a maximum of 30 business days.

fb788 services are for adults aged 21 and above only. We do not intentionally collect any personal information from minors.

fb788 may request an identity document or proof of date of birth to verify the age provided at registration. If we become aware that a minor has registered, that account will be closed immediately and all associated information will be deleted.

The fb788 platform may include software and services from third-party game providers, such as Pragmatic Play, JILI, PG Soft, Spribe, and others. These service providers have their own privacy policies, which may differ from fb788's policy.

fb788 is not responsible for the privacy practices of third-party services. However, we only work with trusted and well-known game providers and regularly review their security standards.

fb788 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify users by any of the following methods:

• Sending a notice to the registered email address;
• Displaying a clear announcement of the changes on the website;
• Giving the user an opportunity to read the updated policy at their next login.

If you continue to use the platform after a policy update, you will be considered to have consented to the updated policy. For this reason, we recommend that you review this page regularly.

With each update, the "Last Updated" date at the top of the page will change, so you can easily see when the policy was last modified.

If you have any questions, suggestions, or complaints about this privacy policy, please contact the fb788 support team. We will carefully consider any concerns you raise and do our best to resolve them promptly.

Email: [email protected]
Live Chat: Support available in Bengali 24 hours a day, 7 days a week

When submitting a privacy-related complaint, please include "Privacy Complaint" in the subject line. We take every complaint seriously and investigate with full integrity.